Responsible Gaming at tkgm – Play Smart, Stay Safe
Gaming is entertainment — and tkgm wants to keep it that way. This page explains the tools, policies, and support available to help every player in Bangladesh enjoy gaming responsibly and within their means.
Our Commitment to Responsible Gaming
At tkgm, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that the vast majority of players on our platform enjoy gaming as a form of leisure, in the same way that someone might enjoy a cricket match or a day out at the races. For most people, gambling is an occasional recreational activity with a defined budget. tkgm is built to support that experience: a safe, fair, and transparent platform where Bangladeshi players can enjoy cricket betting, live casino games, slots, and more without concern.
We also acknowledge that for a small number of people, gambling can develop into something more serious. Problem gambling is a recognised condition that can affect individuals across all demographics and income levels. tkgm takes its responsibility to these players seriously. We invest in detection systems, staff training, and player-facing tools that allow anyone to control or limit their gambling activity at any time. We are committed to ensuring that our platform is never the source of financial hardship or emotional distress for any player or their family.
Strict 21+ Age Requirement
tkgm verifies the age of every player at the point of registration and as part of our ongoing KYC process. Any account found to belong to a person under the age of 21 will be closed immediately, all funds will be forfeited, and the matter may be escalated to the appropriate authorities. We ask all parents and guardians to take steps to ensure that minors in their care do not have access to online gambling platforms, including implementing parental control software on shared devices.
If you suspect that an underage person has registered an account on tkgm, please contact our support team immediately using the email address in the footer of this page. We investigate all such reports promptly and treat underage access as a serious safeguarding matter.
Responsible Gaming Tools Available to All Players
Every registered tkgm player has access to a suite of responsible gaming tools directly from their account settings. These tools are available at any time and are designed to give you full control over your gambling activity. There is no penalty for using any of these tools — they are there for your benefit, and our support team is available to help you activate any of them if you need assistance.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit on your account to ensure you never deposit more than you are comfortable with. Deposit limits take effect immediately when reduced and cannot be increased until after a mandatory 24-hour cooling-off period. This ensures that limits cannot be removed on impulse in the heat of the moment. You can request a deposit limit at any time by visiting your account settings or by contacting support.
Session Time Reminders
Activate session time reminders to receive an on-screen notification after a set period of play — for example, every 30, 60, or 90 minutes. Time reminders are a light-touch tool designed to help you keep track of how long you have been playing. Knowing how much time you have spent on the Platform during a session is an important part of maintaining a healthy relationship with gaming.
Temporary Time-Out
If you need a short break from the Platform, you can activate a temporary time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, you will not be able to log in, deposit, or place bets. You will also not receive any marketing communications from tkgm during this time. A time-out is reversible — you may re-activate your account once the selected period has elapsed. If you need a longer or permanent break, consider the self-exclusion option below.
Self-Exclusion
Self-exclusion is a more serious step for players who feel they need to stop gambling for an extended period. You can self-exclude from the tkgm Platform for a minimum of 6 months, 1 year, 2 years, or permanently. Once activated, a self-exclusion period cannot be reversed before its stated end date — this is by design, so that self-exclusion provides a genuine and effective cooling-off period. During self-exclusion, tkgm will take all reasonable steps to prevent you from opening a new account. Any verified real-money balance in your account will be returned to you once the exclusion is confirmed.
Activity History and Spend Tracker
All registered players can view a full history of their deposits, withdrawals, bets placed, and game activity directly from their account dashboard. Reviewing your activity history regularly is one of the most effective habits a player can develop. If you notice that your spending is increasing over time, or that gaming is taking up more of your time than you intended, this data can be the prompt you need to reassess your approach and apply one of the other responsible gaming tools available on the Platform.
Recognising Problem Gambling – Know the Signs
Problem gambling can develop gradually and is not always easy to recognise, especially in yourself. The following signs may indicate that gambling has moved beyond a recreational activity and is becoming a problem. If you recognise any of these in your own behaviour, we encourage you to act immediately using the tools above or by contacting our support team.
- ›Spending more money than you can afford to lose, including borrowing money from friends, family, or financial institutions to fund gambling.
- ›Gambling for longer periods than you intended, or feeling unable to stop once you have started a session.
- ›Chasing losses — placing additional bets specifically in order to win back money you have already lost.
- ›Gambling taking priority over work, family responsibilities, personal relationships, or your own physical and mental health.
- ›Feeling anxious, irritable, or depressed when not gambling, or feeling a strong urge to gamble when you are stressed or upset about something unrelated to gambling.
- ›Hiding the extent of your gambling from family members, friends, or colleagues, or feeling ashamed or secretive about your gambling activity.
- ›Having tried to reduce or stop gambling in the past but finding that you returned to it despite your intentions.
Not Sure? Talk to Someone.
If any of the above resonates with you — even slightly — the most important thing is not to ignore it. Contact the tkgm support team using the email in the footer of this page, and we will help you access the right tools. You do not need to be in a crisis to ask for help. Early intervention is far more effective than waiting until a situation becomes severe.
Tips for Keeping Gaming Fun and Under Control
The following habits can help you keep gaming in its proper place as a form of entertainment rather than letting it become a source of stress or financial worry. Before you start any gaming session on tkgm, decide in advance how much money and time you are willing to spend — and commit to stopping when either limit is reached. Never gamble with money that is earmarked for essential expenses such as rent, bills, food, or remittances to family. Gaming should come from your discretionary budget only. It is also worth remembering that the house edge means that, over time, the platform will take a statistical share of bets. Gambling is not a reliable way to make money, and decisions made with that expectation will almost always lead to frustration.
Take regular breaks during gaming sessions, avoid playing when you are tired, upset, or under the influence of alcohol, and never treat gaming as a way to escape from personal problems. If you notice that your relationship with gaming is changing — that it feels less like fun and more like a compulsion — please do not wait. Use the responsible gaming tools available on the Platform or contact our support team straight away.
Protecting Vulnerable People and Those Around You
If you are concerned that someone close to you — a family member, partner, or friend — may have a gambling problem, there are steps you can take. The most important first step is to speak openly with the person about your concerns without judgment. Many people with gambling problems feel a great deal of shame, and an empathetic conversation is more likely to lead to positive action than a confrontational one. You can also contact the tkgm support team to discuss the situation confidentially, and we can advise on what options are available.
If you are a person in Bangladesh who is struggling with gambling addiction and need to speak with a trained counsellor, we strongly encourage you to reach out to mental health support services available in your area. Dhaka, Chittagong, Sylhet, and other major cities have mental health and addiction support centres that can provide confidential, professional help. tkgm will cooperate fully with any support service acting in the interest of a player's well-being.
Contact tkgm Support — We Are Here to Help
If you have concerns about your own gambling or that of someone you know, or if you want to activate any of the responsible gaming tools described on this page, please contact our support team. All responsible gaming enquiries are handled with full confidentiality and without judgment. Our team is trained to deal sensitively with these situations and to connect you with the right resources.
Reach Our Support Team
Send us an email and our responsible gaming team will respond within 24 hours. All enquiries are treated with complete confidentiality.
[email protected]