tkgm Privacy Policy – How We Handle Your Data
Your privacy matters to us. This policy explains exactly what personal information tkgm collects, why we collect it, how we use it, and the rights you hold over your own data.
Introduction and Scope of This Policy
This Privacy Policy ("Policy") describes how tkgm ("tkgm", "we", "us", "our") collects, uses, stores, and discloses personal information about individuals who visit or use the tkgm website and platform ("Platform"). This Policy applies to all registered players, visitors, and any other person who interacts with the Platform in any capacity. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal information as described herein.
tkgm is committed to protecting your personal data and handling it responsibly. We collect only the information we genuinely need to provide our services, verify your identity, process your transactions, comply with applicable legal obligations, and keep the Platform safe and fair for all users. This Policy was last updated in January 2026. We will notify registered users of any material changes by updating this page and, where appropriate, by sending a notification to the email address associated with your account.
Categories of Personal Information We Collect
tkgm collects personal information through several channels: directly from you when you register or use the Platform, automatically when you interact with the Platform, and from third-party payment providers when you make a deposit or withdrawal. The categories of personal information we collect include the following:
- 👤 Identity Data: Full name, date of birth, gender, and copies of government-issued identification documents (e.g. national ID card, passport) provided during account registration or KYC verification.
- 📋 Contact Data: Email address, mobile phone number, and residential address. We use these to communicate with you about your account, transactions, and promotions where you have opted in.
- 💳 Financial Data: Transaction history, deposit and withdrawal amounts, mobile wallet references (e.g. bKash, Nagad, Rocket account numbers), and bank account details where applicable. We do not store full payment card numbers.
- 📱 Technical Data: IP address, device type, operating system, browser type, session duration, pages visited, and other usage metadata collected automatically when you access the Platform.
- 🎮 Gaming Activity Data: Bets placed, games played, wager amounts, win and loss records, session times, and responsible gaming tool usage. This data is used for account management, fraud detection, and responsible gaming monitoring.
- 💬 Communications Data: Records of your communications with our support team, including support tickets, emails, and chat transcripts, retained to resolve disputes and improve our service quality.
How tkgm Uses Your Personal Information
Account Management and Service Delivery
We use your identity and contact data to create and maintain your account, verify your age and identity, process deposits and withdrawals, resolve account queries, and deliver the core features of the Platform. This use is necessary for the performance of our contract with you and is the primary legal basis for processing your data.
Identity Verification and KYC Compliance
As part of our KYC process, we use your identity documents, date of birth, and financial data to verify that you meet the 21+ age requirement, confirm the source of your funds, and comply with applicable anti-money laundering obligations. KYC data is processed on the legal basis of compliance with a legal obligation. Failure to provide satisfactory KYC documentation may result in restricted account access or account closure.
Fraud Prevention and Platform Security
We analyse technical data, gaming activity data, and financial data to detect and prevent fraudulent activity, multi-accounting, money laundering, and other abuses of the Platform. This processing is carried out on the basis of our legitimate interest in maintaining a safe and fair gaming environment for all users. Automated systems may flag accounts for manual review when anomalous behaviour patterns are detected.
Marketing and Promotional Communications
Where you have opted in to receive marketing communications, we may use your contact data and gaming activity data to send you information about promotions, bonuses, and seasonal offers relevant to your interests — such as offers tied to BPL, IPL, Eid, or other events. You can opt out of marketing communications at any time by following the unsubscribe link in any marketing email or by contacting our support team. Opting out of marketing does not affect the delivery of service-related communications.
Responsible Gaming Monitoring
We use your gaming activity data and account history to monitor for indicators of problem gambling. This includes reviewing session duration, betting frequency, loss patterns, and self-exclusion tool usage. Where our systems or staff identify behaviour consistent with problem gambling, we may take proactive steps to contact you or apply account restrictions. This processing is carried out on the basis of our legal and ethical obligations as a responsible gaming operator.
When and With Whom We Share Your Data
tkgm does not sell your personal data to third parties. We share your personal information only in the limited circumstances described in this section. We may share your data with the following categories of recipient, each subject to appropriate data protection obligations:
Payment processors and mobile wallet providers (bKash, Nagad, Rocket): to process your deposits and withdrawals. Only the data necessary to complete each transaction is shared. Game content providers and technology partners: to deliver games and platform features. These providers are contractually prohibited from using your data for any purpose other than providing the agreed service to tkgm. Identity verification and KYC service providers: to verify your identity and age as required by our terms and applicable regulatory obligations.
We may also disclose your personal data where required to do so by law, court order, or lawful request from a competent government authority. In the event that tkgm undergoes a business reorganisation, merger, or sale, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. We will notify you of any such transfer where we are legally required to do so.
We Do Not Sell Your Data
tkgm has never sold personal data to third-party advertisers, data brokers, or marketing aggregators, and we have no intention of doing so. Your information is used solely to operate and improve the tkgm Platform and to deliver the services you have requested. Any third party that receives your data does so strictly as a service provider acting on our behalf, bound by contractual data protection obligations.
How We Protect Your Personal Data
tkgm implements SSL encryption across all data transmitted between your device and our Platform. Account passwords are stored using industry-standard hashing algorithms; we do not store plaintext passwords. Financial data, including mobile wallet references, is handled through encrypted channels and stored in access-controlled environments with restricted staff access. We conduct periodic security audits and apply software patches promptly to address known vulnerabilities.
Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. You also have a responsibility to protect your own account by keeping your login credentials confidential and by logging out of your account when using a shared or public device. If you believe your account has been compromised, contact our support team immediately at the email address in the footer of this website.
Our Use of Cookies and Similar Technologies
tkgm uses cookies and similar tracking technologies to operate the Platform, remember your session and preferences, analyse usage patterns, and improve the overall user experience. A cookie is a small text file placed on your device by a website when you visit it. We use the following categories of cookies: strictly necessary cookies (required for the Platform to function), functional cookies (which remember your preferences such as language settings), and analytics cookies (which help us understand how users interact with the Platform so we can improve it).
You can control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the Platform and may prevent some features from working correctly. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate. We do not use cookies to serve third-party advertising or to track your activity outside of the tkgm Platform.
Your Data Rights and How to Exercise Them
tkgm respects your rights over your personal data. You may exercise any of the following rights by contacting our support team at the email address listed in the footer of this website. We will respond to all data rights requests within a reasonable timeframe and no later than 30 days from the date of receipt.
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data where there is no legitimate reason for us to continue processing it.
Right to Object
Object to processing carried out on the basis of our legitimate interests, including direct marketing.
Right to Portability
Receive your data in a structured, machine-readable format for transfer to another service.
Right to Restriction
Ask us to pause processing of your data while a complaint or dispute is being resolved.
Please note that some rights are subject to exceptions. For example, we may be unable to delete data that we are legally required to retain for regulatory or anti-money laundering compliance purposes. Where an exception applies, we will explain this clearly in our response to your request. You also have the right to withdraw consent for marketing communications at any time, without affecting the lawfulness of processing carried out before the withdrawal.
How Long We Keep Your Data
tkgm retains personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business need. As a general rule, account data is retained for a minimum of five years following account closure to comply with anti-money laundering regulations and to enable us to handle any disputes, chargebacks, or regulatory enquiries that may arise during that period. Gaming activity records are retained for the same minimum period for the same reasons.
Marketing data — where you have opted in — is retained until you opt out or until your account is closed, whichever comes first. Technical and analytics data that does not identify you personally may be retained in aggregated form for longer periods for statistical and product improvement purposes. When data is no longer required for any legitimate purpose, we securely delete or anonymise it.
Children and Underage Users
The tkgm Platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through a false declaration of age at registration or otherwise — we will immediately close the account, delete the associated personal data, and forfeit any balance. If you believe that a minor may have accessed the Platform using false information, please contact our support team immediately so that we can investigate and take appropriate action.
Changes to This Policy and How to Contact Us
tkgm may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the features of the Platform. When we make material changes, we will update the "Last Updated" date at the top of this page. Where required by law or where the changes significantly affect your rights, we will notify registered users by email before the changes take effect. We encourage you to review this Policy periodically so that you remain informed about how we handle your personal information.
For any questions, concerns, or requests relating to this Privacy Policy or the way tkgm handles your personal data, please contact our support team using the email address displayed in the footer of this website. Please include your registered username or email address in your message so we can locate your account and respond efficiently. We aim to acknowledge all privacy-related enquiries within two business days.