tkgm Terms & Conditions – Rules for Using Our Platform

These Terms and Conditions ("Terms") govern your access to and use of the tkgm website, platform, games, sports betting services, promotions, and any related features (collectively, the "Platform"). These Terms constitute a legally binding agreement between you ("Player", "User", "you") and tkgm ("tkgm", "we", "us", "our"). By registering an account, depositing funds, placing a bet, or otherwise using the Platform in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree to any part of these Terms, you must not register an account or use the Platform. tkgm reserves the right to update or amend these Terms at any time. Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. These Terms were last updated in January 2026.

You agree to use the Platform solely for lawful, personal, and non-commercial purposes. The following activities are strictly prohibited on the Platform and will result in immediate account suspension, forfeiture of account balances, and possible referral to the relevant authorities: using automated software, bots, scripts, or any other mechanical or electronic means to interact with the Platform; exploiting software errors, glitches, or vulnerabilities in the Platform; engaging in money laundering, fraud, or any other illegal financial activity through the Platform; colluding with other players to manipulate game outcomes; and providing false or misleading information during registration or at any other point.

tkgm reserves the right to suspend or permanently close any account at its sole discretion, including in circumstances where it suspects fraudulent activity, a breach of these Terms, or where it determines that continued operation of the account poses a risk to the Platform or other users. In the event of account closure due to a breach, any balance remaining in the account may be forfeited in whole or in part, subject to our assessment of the circumstances.

tkgm operates a KYC (Know Your Customer) process. As part of this process, we may require you to submit supporting identity documentation, such as a valid national identity card, passport, or other government-issued identification, as well as proof of address and proof of payment method ownership. Failure to provide satisfactory KYC documentation within a reasonable timeframe may result in the suspension of withdrawal privileges or account closure.

tkgm processes all financial transactions in Bangladeshi Taka (BDT). The minimum deposit is ৳100. There is no maximum stated deposit limit, though tkgm reserves the right to impose transaction limits on individual accounts for security, fraud prevention, or responsible gaming purposes at any time. Deposits made using bKash, Nagad, or Rocket are generally credited to your account within seconds of the transaction being confirmed by the payment provider.

Withdrawal requests are subject to identity verification. tkgm will not process a withdrawal to a payment method or account holder that differs from the verified account holder. Where a deposit was made using bKash, Nagad, or Rocket, withdrawals will generally be returned to the same mobile wallet number used for that deposit. tkgm reserves the right to conduct enhanced due diligence for withdrawal requests above certain thresholds and to request supporting documentation before processing.

tkgm does not charge players a fee for standard deposits or withdrawals. However, your payment provider may apply their own fees, which are outside tkgm's control. tkgm will not compensate players for fees charged by third-party payment providers. In the event that tkgm suspects a deposit or withdrawal is connected to fraudulent activity, money laundering, or any violation of these Terms, tkgm may freeze the relevant funds pending investigation and, if a breach is confirmed, may forfeit those funds in accordance with these Terms.

All bonuses, free spins, and promotional offers made available on tkgm are subject to specific wagering requirements and terms that are published alongside each individual promotion. Unless otherwise stated in the specific promotion terms, the standard wagering requirement for bonus funds is 30x the bonus amount. This means that before any winnings derived from bonus funds can be withdrawn, the total value of the bonus must be wagered a minimum of 30 times on eligible games. Games excluded from wagering contribution will be clearly noted in the applicable promotion terms.

Bonuses have an expiry period. Unless otherwise stated in the specific promotion terms, bonus funds and any associated free spins expire 30 days after they are credited to your account. Any unmet wagering requirements and any associated bonus balance will be removed from your account upon expiry. tkgm will not reinstate expired bonuses or extend expiry periods under any circumstances. It is your responsibility to monitor your bonus balance and ensure you are aware of any applicable expiry dates.

tkgm reserves the right to cancel, suspend, or modify any promotion at any time without prior notice if it determines that the promotion is being abused, that a technical error has affected the promotion, or that the promotion is otherwise being operated contrary to its intended purpose. In such circumstances, tkgm may reclaim any bonus funds or winnings derived from the affected promotion pending a review. Players who are found to have deliberately exploited a promotional error will be subject to account suspension and forfeiture of winnings.

tkgm is committed to promoting responsible gaming and to providing tools that help players maintain control over their gaming activity. All registered players have access to the following responsible gaming features directly from their account settings: deposit limits (daily, weekly, or monthly), session time reminders, temporary time-out periods, and permanent self-exclusion. These tools can be activated at any time and take effect immediately or within 24 hours depending on the specific tool.

If you choose to self-exclude from the Platform, your account will be suspended for the duration of the self-exclusion period you select. During any self-exclusion period, you will be unable to log in, deposit, place bets, or receive promotional communications. tkgm will take reasonable steps to prevent you from opening a new account during any active self-exclusion period. A self-exclusion period, once activated, cannot be reversed before its stated end date. Players who are concerned that they or someone they know may have a gambling problem are encouraged to contact the tkgm support team or to seek help from an appropriate support service.

tkgm reserves the right to close an account at its discretion where it identifies patterns of behaviour consistent with problem gambling and where it determines that continued access to the Platform would not be in the player's best interests. Where an account is closed on responsible gaming grounds, any verified real-money balance remaining in the account will be returned to the player after any applicable checks have been completed.

To the maximum extent permitted by applicable law, tkgm shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or any other intangible losses, arising out of or in connection with your use of, or inability to use, the Platform. tkgm's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount of funds deposited by you into your account in the 12-month period immediately preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis. tkgm makes no warranty, express or implied, that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. tkgm does not guarantee that game results, odds, or promotional offers will meet your expectations. All game outcomes on the Platform are determined by certified RNG systems and are final once settled by the relevant game engine. tkgm will not reverse settled game results except in cases where a material technical error is confirmed by our technical team.

Nothing in these Terms shall limit tkgm's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under applicable law. These Terms do not affect your statutory rights as a consumer under the laws applicable in your jurisdiction.

tkgm reserves the right to amend these Terms at any time. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page. Where the changes are significant, we may also notify registered players by email or via an in-platform notification. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Terms. If you disagree with any change to these Terms, you should stop using the Platform immediately and contact our support team to request account closure.

For any questions, concerns, or complaints relating to these Terms or the Platform generally, please contact the tkgm support team using the email address displayed in the footer of this website. Our support team is available to assist players across Bangladesh and responds to all enquiries. Please include your registered account username or email address in any correspondence to help us identify your account and handle your enquiry efficiently.